Users may not able to able to see Help >Diagnostics option or get an error “Function Not Available to this Responsibility. Please check with your system administrator.”
These profiles need to be set at user level. So specific user can access this functionality (ex. Support folks/Developers)
Navigation: Go to System Administrator responsibility
Profile> System
Profile Option Name: Utilities:Diagnostics
User Level: Yes
Profile Option Name: Hide Diagnostics menu entry
User Level: NO
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Have user logout of Oracle Application and login again
User should be able to access Help >Diagnostics Menu
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Tags: APPS DBA, DBA, ENABLE DIAGNOSTICS, ENABLE DIAGNOSTICS IN ORACLE APPLICATIONS, Oracle